Last updated: August 31, 2025
1. Introduction
Agency Xpert Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services.
2. Information We Collect
2.1 Information you provide directly:
- Contact information (name, email, phone number)
- Business information (company name, business idea)
- Messages and enquiries sent through our contact forms
- Information provided during consultations
2.2 Information collected automatically:
- Website usage data (pages visited, time spent)
- Technical information (IP address, browser type, device information)
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your personal information to:
- Respond to your enquiries and provide customer support
- Deliver our business support services
- Send relevant business guidance and updates (with your consent)
- Improve our website and services
- Comply with legal obligations
4. Legal Basis for Processing (UK GDPR)
We process your personal data based on:
- Consent: When you voluntarily provide information through forms
- Legitimate interests: To improve our services and provide relevant information
- Contract performance: To deliver services you've requested
- Legal compliance: To meet regulatory requirements
5. Information Sharing
We do not sell your personal information. We may share your information with:
- Service providers who help us operate our business (with appropriate safeguards)
- Legal authorities when required by law
- Professional advisors (accountants, lawyers) bound by confidentiality
6. Data Retention
We retain your personal information for:
- Contact enquiries: 3 years from last contact
- Client records: 7 years after service ends (for legal/tax purposes)
- Website analytics: 26 months
7. Your Rights (UK GDPR)
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Object to processing
- Data portability
- Withdraw consent at any time
8. Cookies
We use essential cookies for website functionality and analytics cookies (with your consent) to understand how visitors use our site. You can manage cookie preferences through our cookie banner.
9. Security
We implement appropriate security measures to protect your personal information, including encryption, secure servers, and access controls. However, no internet transmission is 100% secure.
10. Contact Us
For privacy-related questions or to exercise your rights, contact us:
- Email: privacy@agencyxpert.co.uk
- Post: Agency Xpert Ltd, 71-75 Shelton Street, London WC2H 9JQ
- Phone: +44 20 1234 5678
11. Changes to This Policy
We may update this Privacy Policy occasionally. We'll notify you of significant changes by email or through our website.
12. Supervisory Authority
If you're not satisfied with our response to privacy concerns, you can lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.